Refund policy
Return & Refund Policy
Last updated: August 2026
At Femto Fashion, your satisfaction is our priority. We want you to love what you ordered — but if something isn't right, we're here to make it easy.
✅ Eligibility for Returns
You may return an item within 14 days of receiving your order, provided that:
- The item is unused, unworn, and unwashed
- The item is in its original packaging with all tags attached
- You have proof of purchase (order confirmation or receipt)
❌ Non-Returnable Items
The following items cannot be returned or exchanged:
- Items that have been worn, washed, or altered
- Items without original tags or packaging
- Sale or clearance items marked Final Sale
- Socks, innerwear, and accessories for hygiene reasons
- Items damaged due to misuse or improper care
🔄 Exchange Policy
We offer size and color exchanges within 14 days of delivery, subject to availability. If your desired size or color is unavailable, you will receive store credit or a full refund.
💸 Refund Methods
Once your return is received and inspected, we will notify you. If approved:
- Original payment method: Refund processed within 5–7 business days
- Cash on Delivery (COD) orders: Refund issued as store credit or bank transfer
- Shipping fees are non-refundable
📦 How to Return
- Contact us at info@femtofashion.com or WhatsApp +201095857785 within 14 days of receiving your order
- Provide your order number and reason for return
- We will send you return instructions and the return address
- Pack the item securely in its original packaging
- Ship the item back — return shipping costs are the customer's responsibility unless the item is defective or incorrect
🚫 Defective or Wrong Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will cover the return shipping cost and offer a full replacement or refund.
📍 Contact Us
📧 Email: info@femtofashion.com
📱 WhatsApp: +201095857785
🌐 Website: femtofashion.com