Shipping policy

Shipping Policy

Last updated: August 2026

At Femto Fashion, we work hard to get your order to you as quickly and safely as possible. Please read our Shipping Policy below for full details on delivery times, costs, and procedures.

📦 Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Fridays, Saturdays, or public holidays will be processed on the next working day.
  • You will receive an email confirmation once your order has been placed, and a second notification when your order has been shipped with tracking details.
  • During peak periods or sales events, processing times may be slightly longer.

🚚 Domestic Shipping (Egypt)

Destination Estimated Delivery Shipping Fee
Greater Cairo & Giza 1–2 business days Free over EGP 999
Alexandria & Delta 2–3 business days Free over EGP 999
Upper Egypt & Red Sea 3–5 business days Free over EGP 999
Remote & Border Areas 5–7 business days EGP 99 flat rate
  • Orders below EGP 999 are subject to a standard shipping fee of EGP 99
  • Cash on Delivery (COD) is available across all governorates

💳 Payment Methods Accepted

  • Credit & Debit Cards (Visa / Mastercard)
  • Cash on Delivery (COD)
  • Installment plans (where available)

📍 Order Tracking

Once your order has been shipped, you will receive a tracking number via email or WhatsApp. You can use this number to track your order directly through our courier partner's website.

If you have not received your tracking details within 3 business days of placing your order, please contact us.

📬 Delivery Attempts

  • Our courier will attempt delivery up to 2 times. If delivery is unsuccessful on both attempts, your order will be returned to our warehouse.
  • Please ensure your phone number and delivery address are correct at checkout to avoid failed deliveries.
  • Re-delivery fees may apply for returned orders.

📦 Packaging

All orders are carefully packed to ensure your items arrive in perfect condition. If your package arrives visibly damaged, please:

  1. Take photos before opening
  2. Note the damage with the courier
  3. Contact us immediately at info@femtofashion.com or +201095857785

❌ Incorrect Address

Femto Fashion is not responsible for orders shipped to an incorrect address provided by the customer. Please double-check your shipping details before confirming your order. Additional shipping fees may apply to re-ship to the correct address.

⏳ Delays

While we do our best to meet delivery estimates, delays may occur due to:

  • High order volumes during sales or holidays
  • Weather conditions or natural events
  • Courier delays beyond our control
  • Customs clearance for international orders

Femto Fashion is not liable for delays caused by third-party courier services.

🔄 Failed Delivery & Returned Orders

If your order is returned to us due to:

  • Failed delivery attempts
  • Incorrect or incomplete address
  • Refusal to accept the package

We will contact you to arrange re-delivery. Additional shipping fees will apply. If you choose not to re-ship, a refund will be issued minus the original shipping cost.

📍 Contact Us

For any shipping-related inquiries, please reach out:

📧 Email: info@femtofashion.com
📱 WhatsApp: +201095857785
🌐 Website: femtofashion.com